TY JOUR TI THE PROBLEMS OF THE INFORMATION STATE FORMATION IN RUSSIA KW administrative reform KW crisis cycles KW state (municipal) services KW quality factors KW information and communication technologies KW multipurpose centers of state service provision JO Bulletin of KSAU AU Osikova, A.A. AU Kryukov, A.F. PY 2014 IS PB Krasnoyarsk State Agrarian University